AirMove – Terms and Conditions for Customers

Effective Date: 24th June 2025
Company: AirMove Pty Ltd - ABN: 55 669 752 612

1. Introduction

These Terms and Conditions ("Terms") govern your use of the AirMove platform, including our mobile app, website, and logistics services. By booking or using any service through AirMove, you agree to be bound by these Terms. Please review them carefully.

2. Definitions

  • "AirMove," "we," "us," or "our" refers to the logistics services operated by AirMove and its authorized contractors.

  • "Customer," "you," or "your" refers to the person or entity booking services through AirMove.

  • "Driver" refers to independent contractors or delivery partners connected via the platform.

  • "Goods" are the items for transport as submitted by the customer.

  • "Service" includes transportation, warehousing, and any support provided by AirMove.

3. Nature of the Service

AirMove is a technology-driven logistics platform. We facilitate delivery services by connecting customers with drivers. We are not common carriers and reserve the right to refuse service at our sole discretion.

4. Booking & Platform Use

  • Bookings must be made via our app or website.

  • Accurate pickup/delivery details and item descriptions are required.

  • All access arrangements must be made before driver arrival.

  • Misuse of the platform or misrepresentation of goods may lead to cancellation or legal action.

5. Customer Responsibilities

Customers must:

  • Be present at both pickup and delivery locations at the agreed time.

  • Notify us of any access issues, time constraints, or special handling requirements.

  • Ensure items are safely packed and labeled.

  • Not request unlawful, restricted, or dangerous goods to be transported.

6. Access & Property Conditions

If our drivers are unable to access the location due to unsafe conditions, poor parking, or restricted access:

  • We may cancel or reschedule the job,

  • Additional handling or wait-time charges may apply,

  • Goods may be returned or stored at your cost.

7. Pricing & Payments

  • Pricing is based on item volume, access difficulty, delivery urgency, and service area.

  • Payments are due at the time of booking, unless otherwise agreed in writing.

  • Airmove reserves the right to revise fees for any booking where item details were inaccurate or incomplete.

  • Fees may apply for cancellations, delays, or returns.

8. Cancellation & Refunds

  • Full refunds are available for cancellations made over 24 hours in advance.

  • Late cancellations may incur a service charge.

  • Refunds will be processed within 5–7 business days.
    See our Refund Policy for details.

9. Liability & Insurance

  • Goods are not automatically insured. Customers are strongly advised to purchase transit insurance.

  • AirMove and its drivers are not liable for:

    • Fragile items that were not disclosed or properly packed,

    • Delays caused by traffic, road conditions, accidents, or third-party actions,

    • Minor scuffs or scratches due to the nature of moving,

    • Acts of God (e.g. storms, floods), strikes, or government restrictions.

10. Damage Claims

  • Claims for damage must be submitted in writing within 48 hours of delivery.

  • Claims must include photos and a clear description of the damage.

  • Claims will be reviewed on a case-by-case basis and do not guarantee compensation.

  • We reserve the right to inspect the goods or require evidence of proper packaging before processing any claim.

11. Delay or Failed Delivery

AirMove is not responsible for:

  • Delays outside our control (e.g., traffic, accidents, weather),

  • Costs or losses due to missed appointments or business disruption,

  • Third-party installation or assembly issues caused by delayed delivery.

12. Copyright & Intellectual Property

All content on the AirMove platform—including but not limited to logos, designs, texts, images, app interface, and proprietary software—remains the intellectual property of AirMove. Unauthorized reproduction or misuse is strictly prohibited and may result in legal action.

13. Platform Misuse & Driver Contact

Customers must not:

  • Circumvent AirMove to engage drivers directly,

  • Use the platform for unlawful purposes,

  • Provide misleading or false information to reduce costs.
    Violations may result in account termination and legal proceedings.

14. Indemnity

You agree to indemnify and hold harmless AirMove, its employees, contractors, and affiliates from any claims, liabilities, damages, or losses arising out of:

  • Your use of the platform,

  • Breach of these Terms,

  • Damage to property or persons caused by your goods, instructions, or actions.

15. Limitation of Liability

To the fullest extent permitted by law, AirMove shall not be liable for:

  • Indirect, incidental, or consequential damages,

  • Loss of income, business, or reputation,

  • Claims exceeding the total amount paid for the service.
    Our liability is strictly limited to the scope outlined in these Terms.

16. Force Majeure

AirMove will not be held responsible for failure or delay in service due to events beyond our reasonable control, including natural disasters, pandemics, accidents, war, or government regulations.

17. Service Availability

While we aim for continuous platform uptime, we do not guarantee uninterrupted access to our app or website. AirMove is not responsible for losses caused by temporary unavailability.

18. Severability

If any part of these Terms is deemed unenforceable or invalid under applicable law, the remaining provisions shall remain in full force and effect.

19. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes arising from these Terms will be handled within the jurisdiction of Victorian courts.

20. Contact Us

AirMove Legal Support Team

Website: www.airmove.com.au/contact-us