Customer | AirMove

How does AirMove work?

AirMove connects you with nearby truck drivers for on-demand or scheduled goods transport. Simply enter your pickup and delivery details, choose your products, select any add on service, and book your move through the app. It's that simple.

What types of items can I transport with AirMove?

You can move: General Household items (inc furniture and appliances) New furniture purchases Office equipment Bulky goods Commercial or retail stock(However, hazardous or illegal goods are strictly prohibited.)

How do I know what vehicle size I need?

You don’t need to worry about choosing a truck. Just select your items from the provided list or upload custom items with dimensions and photos. AirMove will automatically workout the most suitable vehicle based on the size and volume of your goods.

Can I schedule a move in advance?

Yes, AirMove allows you to pre-book a move for a specific date and time. This is useful for business deliveries or planned time/date sensitive moves.

What happens if I need to cancel ?

You can cancel your booking through the app. Usually cancellation is free, but fees may apply if the cancellation is too close to the scheduled time.

Can I reschedule my delivery

Unfortunately due to being an on demand hailing app, change of schedule is not allowed, however you can cancel the job and rebook. Most cancellations aren't charged.

Can I track my driver or my goods?

You can track your driver in real-time via the app once the job is assigned. Notifications will keep you updated on their ETA.

Can I contact the driver directly?

No, until the driver has arrived to your home, you cannot contact the driver as they are either busy loading / unloading or driving. Please reach out to support using messages.

What if I have a billing issue?

Please go to the "Contact Us" in your app section and select "Billing Issue." Our support team will review and resolve it within 1 business day.

I wish to report a lost item. What should I do?

Go to “Contact Us” and select “Report a Lost Item.” Enter your job ID and a description of the item. We’ll contact the driver and assist you with recovery.

I want to report a driver s behaviour.

We take feedback seriously. Please report any driver-related concerns through the “Report a Driver” option under "Contact Us." Include your job reference and a short description of the incident.

Can I partner with AirMove as a driver or business?

Absolutely. If you're a truck owner or business interested in collaboration, visit the “Partner with AirMove” section in the app under "Contact us", or email us at admin@airmove.com.au.

I found a technical issue in the app. How do I report it?

Please select “Report a Technical Issue” under "Contact Us" and describe the bug or issue. Our development team will look into it promptly.

I d like to recommend a new feature.

We love feedback! Go to “Recommend a New Feature” and tell us your idea. We regularly review suggestions to improve the app.

Are my items insured during transit?

Basic transit insurance is included. For high-value items, you can purchase additional insurance when booking. Check our Insurance Policy section for details.

Is AirMove available in my city?

AirMove currently operates in Melbourne and will soon be across all major metro areas in Australia. You can check service availability by entering your pickup postcode during booking.

Frequently Asked Questions